2 telecommunications jobs found

About this position: NorthWestern Energy is seeking a motivated and talented Network Intern to support ongoing projects and assist with day-to-day network and cybersecurity operations. This internship offers a valuable opportunity to gain hands-on experience working within a complex network environment in the utility industry, while making meaningful contributions to the success of our IT team. About this job: Work in a team environment making positive contributions to team processes and goals Assist in Network hardware and software upgrades Assist in network design Create and update network documentation Assist in using network monitoring and management tools Assist in device configurations Participate in organizational work meetings Travel up to 10% of the time is required All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics Ensure all actions are consistent...

Position Summary Responsible for providing technical assistance and training to members with phone and internet services, handles tier 2 trouble tickets, and ensures member satisfaction by performing the following duties: Essential Duties and Responsibilities: Provide customer support and technical issue resolution via E-Mail, phone, and other electronic Configuration of client's equipment to connect to the Internet via layer 2 and layer 3 Provide training to customers in the use of systems and applications related to the Internet. Obtain general understanding of OS and application operations related to company offered Identify, correct, or advise on operational issues in customer computer Perform creation of new accounts using company provided software Other duties may be assigned as required. Tend to the Central Office (CO) queue and assist where appropriate. Manage UCAAS (hosted IP) & Wi-Fi systems. The physical demands described...