Product Manager - Bozeman

About Zoot Enterprises

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable clients to add value and differentiation, while providing nimble, scalable solutions tailored to specific business objectives. Zoot offers a cloud-based, secure processing environment and data-driven decisioning technology solutions that empower clients to streamline processes, increase flexibility and efficiency, accelerate growth, and reduce risk by accessing hundreds of cutting-edge data sources.

Position Overview

The Product Manager serves as a user advocate, ensuring Zoot’s products meet user needs by asking user-centered questions, suggesting usability and user experience improvements, and keeping user perspectives central to all discussions. This role collaborates closely with the Products team to envision, design, test, document, and train on products and enhancements. The Products group manages the entire product lifecycle—from vision and strategy through development, launch, and ongoing maintenance—ensuring alignment of teams and resources to deliver market success.

Zoot’s Products group is responsible for capabilities, configurable solutions, packaged product offerings, and business and usability feedback for core tools and services. The group identifies business needs to enhance offerings and improve implementation and support efficiency, aiming to make Zoot’s solutions the best in the industry.

Essential Job Functions

1. Write requirements and facilitate requirement discussions to clearly define product features aligned with Zoot documentation standards, translating strategy into product efforts.
2. Evaluate documentation and processes to improve content quality, precision, grammar, formatting, and comprehension.
3. Maintain the Zoot product roadmap with stakeholder input.
4. Collaborate closely with User Experience team members on UX strategy.
5. Oversee the design, development, and testing of products.
6. Work with software, architecture, product teams, and others to execute product strategy.
7. Conduct research using user groups, competitor analysis, client engagements, marketing, and sales to understand customer needs, market trends, and competitor landscape to inform product strategy.
8. Partner with sales and marketing to plan and execute product launches, develop marketing materials, and define communication strategies that clearly articulate differentiators and business value.
9. Play a key role in educating internal and external users on new products, features, and updates; provide input to training materials.
10. Participate in the sales process to understand pain points, provide product expertise, perform demos, and gather feedback.
11. Comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
12. Promote a service-focused culture emphasizing delivery of high-quality products and services to internal and external clients.
13. Perform other duties as assigned, supporting cross-departmental collaboration as needed.

Core Competencies

Job Specific

• Analytical Skills: Logical reasoning to identify problems, analyze information, and develop solutions.
• Business Acumen: Understanding of Zoot’s revenue drivers, expenses, policies, trends, and business impact.
• Command Skills: Ability to lead and influence teams, encourage debate, and resolve challenges decisively.
• Composure: Maintain professionalism and objectivity under stress or pressure.
• Dealing with Ambiguity: Adaptability to change and ability to act without complete information.
• Detail Oriented: Thoroughness and accuracy in task completion, following policies and procedures.
• Influencing Others: Persuade and negotiate effectively to change attitudes or behaviors.
• Negotiation: Reconcile differing viewpoints to reach consensus without damaging relationships.
• Planning: Scope, schedule, prioritize, and assign tasks to meet objectives and goals.

Companywide

• Accountability: Take responsibility for quality, timeliness, and cost-effectiveness.
• Action Oriented, Initiative: Self-motivated, proactive, and willing to act responsibly.
• Communication (General): Effective oral, written, and presentation skills.
• Critical Thinking: Strategic and analytical problem solving with creative approaches.
• Customer Focused, Service Oriented: Understand and meet internal and external customer needs.
• Development Focused: Self-aware, open to feedback, and committed to growth.
• Driving for Results, Solutions Focused: Persistent and optimistic in achieving goals.
• Integrity and Trust: Honest, confidential, and widely trusted.
• Listening: Active and attentive listening to validate understanding.
• Mentoring: Share knowledge to help others succeed.
• Organization and Time Management: Manage multiple priorities efficiently and respect others’ time.
• Problem Solving: Thoroughly analyze problems and provide honest, effective solutions.
• Professionalism: Approachable, cooperative, and team-oriented.
• Technical Aptitude: Possess necessary functional and technical knowledge.
• Time Management: Adapt to fast-paced, changing environments with flexibility.
• Working with Existing Tools: Leverage and improve current tools, processes, and procedures.

Education, Training, and Experience Requirements

This position requires a High School Diploma. A Bachelor’s Degree in Computer Science, Management of Information Systems, Finance, or a related field is preferred, or an equivalent combination of education and experience.

Physical Requirements

• Ability to move about inside an office environment, operate computers and office machinery, and frequently communicate with employees, clients, vendors, and visitors.
• Long periods of sitting at a computer workstation.

Working Conditions

• Primarily office-based work environment.
• Workspace typically a cubicle in an open space environment.
• Regular and consistent on-site presence at Zoot headquarters during normal business hours is expected.
• Occasional travel may be required.