Professional Services Engineer - Missoula

Position Summary

As a key member of the Professional Services team, the Professional Services Engineer is responsible for delivering and implementing IT solutions for First Call customers. This role focuses on execution—taking approved designs and scopes and turning them into stable, secure, and well-documented production environments.

When done well, Professional Services Engineers:

• Deliver projects on time, within scope, and with minimal rework.
• Implement standardized, supportable solutions aligned with First Call best practices and SOPs.
• Communicate clearly with clients and internal teams throughout project execution.
• Reduce operational risk through proper planning, change management, and documentation.
• Create positive client experiences that drive long-term relationships and future opportunities.
• Leverage automation, AI tools, and implementation checklists to improve consistency and efficiency.

Position Tiers

Tier 1 – Standardized / End-User Implementations ($23/hr - $26/hr)

• Focus: Efficient execution of repeatable, low-complexity implementations.
• Examples: PCs, laptops, printers, peripherals, basic software installations, standalone devices, simple moves/adds/changes

Tier 2 – Core Infrastructure Implementations ($29/hr - $32/hr)

• Focus: Coordinated delivery of infrastructure projects with moderate complexity.
• Examples: Switching, wireless, and firewall deployments, Basic server configuration and migration, phone system implementations (SMB), Microsoft 365 migrations, core cloud services configuration

Tier 3 – Complex / Strategic Implementations ($34/hr - $39/hr)

• Focus: Advanced engineering, complex integrations, and high-risk projects.
• Examples: Multi-site network deployments, advanced server migrations and virtualization, hybrid/cloud integrations, advanced security solutions, large or multi-vendor projects with significant change management requirements