Job Description
Job Description:
The Front Desk Admin Intern position serves as Zoot’s first impression to visitors, clients, and other guests entering the building or contacting the business, as well as providing excellent hospitality services through our on-site Coffee Bar and Kitchen.
The position performs a wide range of customer service, administrative, and hospitality tasks, including daily operation of the Coffee Bar (making espresso drinks, processing receipts, ordering/purchasing supplies), setting up hospitality throughout the building for meetings and trainings, coordinating with the Kitchen staff for catering needs (lunches, refreshments), administrative tasks, managing coffee in the kitchenettes throughout the building, and assisting with company-wide events (set up, hospitality, visitor management). This position is part of the Administration team and provides some administrative support
for the department and, at times, administrative support for parts of the company.
The Front Desk Admin position requires a person who can always provide a high level of customer service, self-initiative, and regular management of changing priorities.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.
Essential Job Functions:
- Perform barista duties, including, but not limited to making drinks, ordering, and maintaining supplies, creating coffee cards, performing daily and weekly cleanup, and balancing the cash drawer daily.
- Manage the Zoot Hospitality request process for internal and external meetings, ensure hospitality items and food are ordered and set up, coordinate with kitchen to schedule catered meals, and handle set up of hospitality throughout the building.
- Maintain our internal POS (Remi) with daily account loads, adjustments, and purchases.
- Place supply orders and make periodic trips to local stores, like Costco, to purchase supplies. Obtain supplies, food, and/or drinks for company-wide events, like Coffee Talk.
- Maintain kitchenettes, including restocking coffee.
- Order and maintain all office supplies for the entire company. (i.e., Maintain print rooms and monitor inventory for restock)
- Serve as the point of contact for office equipment issues and schedule maintenance if needed.
- Provide analysis of revenue and expenses to determine appropriate prices and evaluate demand for certain items.
- Plan and set up for company-wide events, including Coffee Talks, Huddles, and Town Halls.
- Manage Coffee Talk requests and calendar.
- Facilitate shipping for the company, as needed.
- Compliance with and knowledge of Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
- Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
- Work independently on special, non-recurring and ongoing administrative projects as assigned.
- Handle confidential and non-routine information.
- Other duties as assigned – it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Education, Training, and Experience Requirements:
- High School Diploma
- Bachelor Degree in Business preferred (in-progress)
Preferred Experience:
- Coffee bar
- Food services / event planning
- Inventory
- Budget
Physical Requirements:
All positions at Zoot require the ability to move about inside an office environment that includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
This position specifically requires:
- Frequent periods of standing at counter and frequently moving back and forth between a computer workstation and food service area.
- Frequent movement around the building.
- The ability to quickly move hands, wrists, and arms to grasp, manipulate, or assemble objects, to create beverages at Coffee Bar.
- Use of a computer for portions of the day.
- Occasionally lifting, pushing, and pulling 40+ lbs.
Working Conditions | Work Hours | Location:
- This position will take place primarily in an office setting.
- To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment.
- It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours.
- This position may require occasional travel.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job that may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities, and activities may change at any time with or without notice.
About Zoot Enterprises
A leader in the fintech industry, Zoot is a global provider of innovative acquisition, origination, and decision management solutions.