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The Whole Group

The Whole Group is a pure-play partner dedicated to customer success using ServiceNow’s customer and finance workflows. We have hundreds of years of experience advising on and implementing solutions for customers of all shapes and sizes across multiple industries to deliver excellent outcomes.

We have deep expertise in and focus intently on the following areas: Customer service management, Field service management, Configure, price & quote (CPQ), Order to cash, Supplier lifecycle management/operations, Finance operations, Accounts payable operations, Integrations to multiple systems.

Our Cosmos Deployment Framework, optimized for ServiceNow, is highly composable to assure fast deployment, rapid time to value, low technical debt, and a clear path to leveraging future Product features. The result is efficient user journeys, with data-driven insights and actions to get users quickly adopting and seeing real value from the platform.

We chose to work with ServiceNow because we love the technology, its agility, the speed of innovation, the vision of the Product Teams, and ServiceNow’s approach to retaining the core value of “one platform”. The notion of one platform cannot be understated. Where others claim to have the same, the Now platform truly is.

With talent hubs in the USA and Europe and a wide range of skills development programs, we want to hear from talented people with interesting backgrounds and experiences who are interested in building a fast-growth technology career and changing how global businesses work.

Jan 20, 2025
Full time
ServiceNow Engagement Manager - Remote
The Whole Group Remote
Responsibilities The ServiceNow Engagement Manager will utilize your Project Management expertise and experience to develop and deploy solutions utilizing the ServiceNow platform. You will work as part of a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. The ServiceNow Engagement manager is an experienced subject matter expert who focuses on development and delivery of value-added Enterprise solutions leading teams to meet the needs of clients and partners within the constraints of an initiative’s scope, schedule and budget while carefully managing expectations and communications with all varieties of stakeholders.  Responsible for the overall delivery of Professional Services engagements including the project management, financial reporting, client communication, and operational control. Work with Business and Technology stakeholders to assess current state processes and tools, define...
Jan 20, 2025
Full time
ServiceNow CSM Consultant - Remote
The Whole Group Remote (MT, USA)
Responsibilities The Technical Consultant will support the implementation from proposal to delivery. This includes developing a thorough understanding of the client’s requirements and target outcomes, and then applying industry best practices and your detailed knowledge of how to design and implement the optimal solution. The consultant will build a trusting relationship with major project stakeholders, and lead them to adoption of the best solution. The Technical  Consultant will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. They will validate the configuration of business data and support the technical team for any required custom development. They will assist or lead in test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.  Other expectations include:...
Jan 20, 2025
Full time
ServiceNow Business Process Analyst - Remote
The Whole Group Remote (MT, USA)
Responsibilities The ServiceNow Business Process Analyst will utilize your Business Process and ServiceNow expertise and experience to develop and deploy solutions for clients utilizing the ServiceNow platform. You will work as part of a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality. The ServiceNow Business Process Analyst is an experienced subject matter expert who focuses on development and delivery of value-added Enterprise solutions that meet the needs of client stakeholders and users. Be a Functional Subject Matter Expert on the implementation of applications on the ServiceNow platform.  Be a lead member of the overall implementation project team. Drive process definition, improvement, engineering, and gap analysis of current vs. future processes. Identify solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders,...
Jan 20, 2025
Full time
ServiceNow Solution Architect - Remote
The Whole Group Remote (MT, USA)
Responsibilities The ServiceNow Solution Architect will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Solution Architect is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. Lead project teams to deploy solutions on the ServiceNow platform Lead complex programs of multiple resources Lead the architecture and design of complex solutions built on / extended from ServiceNow out-of-the-box (OOB) capabilities Lead the creation of written and contractual deliverables, ensuring appropriate clarity and quality...