First Interstate Bank

  • Absarokee, Belgrade, Bigfork, Billings, Bozeman, Colstrip, Columbus, Cut Bank, Ennis, Eureka, Gardiner, Great Falls, Hamilton, Hardin, Helena, Kalispell, Lakeside, Lame Deer, Laurel, Livingston, Miles City, Missoula, Park City, Polson, Red Lodge, Whitefis
  • https://www.firstinterstatebank.com/

First Interstate is a community bank headquartered in Billings, Montana. With more than 150 offices across Idaho, Montana, Oregon, South Dakota, Washington, and Wyoming, they’re dedicated to helping these diverse communities reach their greatest potential—answering the needs of residents and businesses with practical financial solutions while supporting communities through business development and philanthropy.

 
First Interstate Bank Billings, MT, USA
Oct 23, 2020
Full time
SUMMARY This position requires database querying and analysis skills in combination with superior communication abilities.  The successful applicant will be able to collaborate with internal staff to provide reporting and critical information to support the strategic initiatives and daily operations of the bank’s business lines. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Design, validate, and schedule queries and reports in various database and reporting environments. Consult with decision-makers to identify data needs and provide reporting to support strategic and operational initiatives. Work closely with end-users and management to evolve, improve, and automate existing data processes. Provide timely and accurate management reports to monitor portfolio & operational performance. Provide data and support in projects relating to business development, operation,...
First Interstate Bank Helena, MT, USA
Oct 23, 2020
Full time
SUMMARY This role serves as the account executive for new and existing complex clients and will be responsible for managing a portfolio with Average Loans Outstanding from $20MM to $50MM.  Establishes and maintains a “trusted advisor” relationship with clients based on knowledgeable advice that is aligned to the clients’ business objectives and lifecycle.  Develops and grows the new business and builds/maintains strong relationships with prospects.  Drives financial performance through profitable revenue and growth, and quality credit. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Achieves individual annual production and growth goals for loans, deposits, and fees to ensure the bank meets its overall financial targets and conforms to credit terms. Uses the Dashboard to track performance. Initiates and develops new business through outside business development...
First Interstate Bank Billings, MT, USA
Oct 23, 2020
Full time
SUMMARY First Support employees provide an initial level of application and operational support to internal end-users.  The First Support Team is responsible for providing a centralized point of contact for all internal users to communicate problems, questions, and suggestions for enhancements. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Field all levels of application support and operational calls from bank employees. Consistently and without fail, provide the highest levels of support and professionalism including the ability to effectively communicate not only with end-users, but also internal operations and third-party vendor support via phone, e-mail, and in-person. Resolve any customer inquiries or issues that fall within First Support’s “Scope of Practice” in a timely manner and properly escalate issues on a limited basis. Must demonstrate complex problem-solving skills when...
First Interstate Bank Bozeman, MT, USA
Oct 23, 2020
Full time
SUMMARY You believe customer service begins with exceeding customer expectations and are committed to the First Interstate Bank’s Service Commitments.  You embrace change as an essential function of growth and the opportunity to learn excites you.  ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned. Process a variety of routine financial transactions including check cashing, withdrawals, deposits, credit card and loan payments; and, balance a cash drawer or vault. Answers questions and/or resolves complex technical problems on customer accounts. Actively learns, demonstrates, and fosters First Interstate Bank corporate culture in all actions and words. Take personal initiative and are a positive example for others to emulate. Demonstrates compliance with all bank regulations for assigned job function.  Knowledge may be gained through coursework and on-the-job...
First Interstate Bank Billings, MT, USA
Oct 23, 2020
Full time
SUMMARY Originates permanent residential mortgage loans and participates in related business development activities. Incumbents have a thorough knowledge of FHA, VA, RD, state Bond Programs as well as conventional real estate regulations. They have more than three years of experience in residential mortgage lending and are capable of handling all but the most complex loans. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Handle inquiries and pre-qualify customers by learning the applicants housing goals and time frame Setting proper expectations with all affected parties that are realistic Loan application process: recommend to the customer the loan options Convert the lead to the full application: if borrower pre-qualified, turn into a full application, provide proper documentation to the processor Follow Ability To Repay guidelines as set by FIB and the investor Credit report:...
First Interstate Bank Bozeman, MT, USA
Oct 23, 2020
Full time
SUMMARY Provides prompt and courteous client service.  Must possess a clear understanding of the technical aspects and benefits of products and services offered to our clients. Open and close all types of accounts. Assists customers with requests and other information regarding accounts.  ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Greet clients coming into the branch and answer incoming phone calls. Deliver personalized customer service relating to questions and/or resolving basic technical problems on customer accounts including the address and pin changes. Process a variety of routine financial transactions including check cashing, withdrawals, deposits, credit card, and loan payments, and, balance a cash drawer or vault. Open and maintain basic consumer checking and savings accounts, consumer credit cards. Actively learns, demonstrates, and fosters First Interstate...
First Interstate Bank Billings, MT, USA
Oct 23, 2020
Full time
SUMMARY The Loan Collector is responsible for the daily collection of payment on assigned delinquent accounts by reviewing documentation, system information, contacting the customer by telephone and/or written correspondence, and arranging repayment schedules in order to minimize loss to the bank.  ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Works assigned queues to collect delinquent accounts by phone or mail Negotiates arrangements with the customer to bring accounts current Documents Collector activity and maintains records/notes/comments within the Collection system Produces appropriate delinquent/collection letters per established guidelines Works closely with the customer on repayment programs Responds to customer inquiries, requests, and problems Payment processing Skip Tracing as required to locate the customer contact information...
First Interstate Bank Billings, MT, USA
Oct 23, 2020
Full time
SUMMARY The Loan File Maintenance Specialist is responsible for reviewing, verifying, and ensuring that the Loan Servicing File Maintenance requests are processed in a timely and quality fashion. Requests types may include, but are not limited to EIM, ACH returns, monetary and non-monetary loan servicing requests, fee waivers, loan accounting system code changes, and general updates to fields contained within the customer record on the bank's Loan Accounting System. The File Maintenance Specialist is responsible for maintaining Consumer, Commercial, and Specialty loan products that include simple to complex transactions in accordance with the loan maintenance request document.  The File Maintenance Specialists will be responsible for meeting completeness, turn time, and accuracy requirements per established service level agreements. This position supports the servicing of Consumer, Commercial, and Specialty Lending for First Interstate Bank. ESSENTIAL DUTIES &...
First Interstate Bank Billings, Helena, Great Falls, Missoula, Bozeman
Oct 23, 2020
Full time
SUMMARY Responsible for the development, relationship management, and retention of qualified retirement plan clients.  Conducts sponsor reviews and participant meetings and engages Wealth Advisors and Investment Specialists Financial Consultants in providing comprehensive financial planning to plan participants. This position can be based in any market within the state of Montana.  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Service the assigned territory which will require approximately 40% of travel under normal working conditions.  Lead the development of retirement plan opportunities among the high-valued businesses of the Bank and Wealth Management who have or are interested in establishing a retirement plan solution. Actively pursue the development of prospects and internal and external referral sources for retirement plan prospects.  Partner with retirement plan wholesalers and DCIO contacts to...
First Interstate Bank Billings, Helena, Great Falls, Bozeman, Missoula
Oct 23, 2020
Full time
SUMMARY This position works within a broad Wealth Management team environment in support of a differentiated experience for retirement plan client relationships. The role requires strong teamwork, relationship building, and communication skills. This position is responsible for overseeing retirement plan administration and recordkeeping, ensuring compliance with legal documents, reporting requirements and government regulations, and policies. The position will require effective communication of plan benefits to sponsors and participants alike. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  Other duties as assigned. Oversee day-to-day experience for retirement plan clients, including problem resolution, client service standards, interaction with recordkeeping, and/or TPA partners.  Provide proactive client service to include plan design consultation, research and analysis of plan structure, and service utilization to meet...
First Interstate Bank Kalispell, MT, USA
Oct 23, 2020
Full time
SUMMARY This role serves as the account executive for new and existing complex clients and will be responsible for managing a portfolio with Average Loans Outstanding from $20MM to $50MM.  Establishes and maintains a “trusted advisor” relationship with clients based on knowledgeable advice that is aligned to the clients’ business objectives and lifecycle.  Develops and grows the new business and builds/maintains strong relationships with prospects.  Drives financial performance through profitable revenue and growth, and quality credit. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Achieves individual annual production and growth goals for loans, deposits, and fees to ensure the bank meets its overall financial targets and conforms to credit terms. Uses the Dashboard to track performance. Initiates and develops new business through outside business development...
First Interstate Bank Billings, MT, USA
Oct 23, 2020
Full time
SUMMARY Provide back-office deposit operations services to First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their Debit Card Accounts, Disputes, and Transaction Research.  This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Deliver superior service and support for all debit card services, both internal and external. Review of compliance required documentation. Daily processing of items including: CRIS Reports (Cardholder Risk Identification System) for fraud monitoring Authorization approval/denial research Debit Card Disputes ATM ONUS ATM Out of Network ATM Fraud Fraud Merchant...