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Workiva

Workiva, the provider of the world’s leading connected reporting and compliance platform, is used by thousands of enterprises across 180 countries, including 75 percent of Fortune 500® companies, and by government agencies.

Software Support Engineer - Bozeman, MT
Workiva
Oct 14, 2021
Full time
The Software Support Engineer (SSE) role is an individual contributor role that provides tier 3 technical support for the Workiva platform. In addition to previous software support experience the ideal candidate will have experience supporting databases and/or APIs. Job Summary The Software Support Engineer provides the first line of technical support to our Customer Success staff. They serve as an intermediary between Customer Success staff and development teams to identify root causes of customer issues in order to quickly deliver solutions to any problem that a customer might encounter. They are able to take an issue and turn them into an experience that wows customers. Not only does the Software Support Engineer verify issues, but they also identify and pursue solutions, interacting with customers and internal support representatives to deliver maximum customer satisfaction. The Software Support Engineer also enjoys working in a dynamic work environment through interacting...
Senior Machine Learning Engineer - Bozeman, Missoula
Workiva
May 06, 2021
Full time
Summary The Senior Machine Learning Engineer is responsible for delivering machine learning (ML) infrastructure solutions across Workiva with the goal of improving quality, reliability, and efficiency of ML services. The role develops tools, systems, and automation to help monitor, measure, manage, and make transparent Workiva’s machine learning models. The Senior ML Engineer analyzes issues that prevent availability or scaling and derives solutions that provide long-term stability. The role works across product lines to standardize tools and methodologies. They will also provide technical leadership to a team of Engineers to create a reliable and stable platform.  Responsibilities Deliver, update, maintain machine learning model training infrastructure Design systems to enable rapid ML development, high availability, and clear observability Write automated tests (unit, integration, functional, etc) with ML solutions in mind...
Senior Revenue Operations Analyst - Bozeman, Missoula
Workiva
May 06, 2021
Full time
Summary The Senior Revenue Operations Analyst will partner with cross-functional units including sales, marketing, and customer success leaders to design measurement models and architecture of core analytics and dashboards to monitor, diagnose and support our go-to-market initiatives and sales performance.   Responsibilities Tracks key metrics such as activities, funnel stages, pipeline, bookings, region and product based analytics, deal sizes and close cycles. Supports Sales, Marketing, and Customer Success leaders in creating executive presentations Performs ad hoc analysis as needed across multiple data sets, including Salesforce, Marketo, and enterprise data warehouses Continuously monitors revenue metrics with a good understanding of KPIs and how they can be impacted. Guides the business in understanding how marketing and sales spend and outcomes accurately drive impact and return on investment via accurate reporting & forecasting....